Collect and analyze data to represent the current state of your project, designed to tackle real-world issues within the service and transactional industries.Baseline current state of your process based on amount of waste and efficiency within the service and transactional settings.Construct a project charter with focus on the Voice of the Customer and Dimensions of Quality.Fulton Schools of Engineering at Arizona State University, this certification program provides the knowledge and skills required to effectively manage Lean Six Sigma projects within the customer service and transactional industries to improve service delivery, increase customer satisfaction and create growth. Participants will focus on tools for service organizations to increase profitability and reduce process cycle times. Consisting of a 10-week online instructional portion and a 60-day applied project phase, the program follows the Define, Measure, Analyze, Improve and Control (DMAIC) methodology a customer-focused, fact and data-driven approach that guides continuous improvement and operational excellence. The Lean Six Sigma Green Belt – Service/Transactional Certification Program is a project-based program designed to combine the valuable techniques of Lean and Six Sigma into one comprehensive training. To learn more please visit Global Outreach and Extended Education.
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